At FilmsJackets.com, we understand that shopping online can sometimes feel like a leap of faith. That’s why we’ve made our Return & Exchange Policy simple, fair, and customer friendly because we believe you should feel as confident after your purchase as you did before clicking “order.” If for any reason your jacket isn’t exactly what you expected whether it’s about size, fit, or personal preference, you have 30 days from the date of delivery to request an exchange or return. No complicated forms, no hidden conditions, just a smooth and hassle free process designed around your peace of mind.We’re here to ensure that when you shop with us, you never feel stuck with something that doesn’t feel right. Our team will work closely with you to resolve any concerns and help you get the perfect piece, because at FilmsJackets.com, your satisfaction isn’t optional, it’s guaranteed.
At FilmsJackets.com, we believe every purchase should feel just right from the moment you place your order to the moment you try on your jacket. That’s why we’ve designed our refund and exchange process to be straightforward and transparent, giving you the confidence to shop without worry.
If you need to return or exchange a jacket, it’s important that the product is in unused condition, exactly as received, with all original packaging and tags attached. We kindly ask that you do not remove the tags until you’re sure the jacket is the perfect fit for you.
If the size you ordered isn’t right, don’t stress. We offer easy size exchanges so you can get the correct fit. However, wrong size selections are eligible for exchange only not for refund. To begin this process, just email us at filmsjackets@gmail.com with your order number and the new size you’d like.
If you receive a jacket that does not match what you ordered, you can request either a refund or an exchange. All we ask is that you send clear photos of the product to filmsjackets@gmail.com so our team can review and resolve the issue quickly.
In the rare event that your jacket arrives damaged in transit, you’re entitled to a full refund or a replacement at no extra cost. Simply contact us by email, share photos of the damage, and we’ll take care of the rest.
If you decide after receiving the jacket that it’s not for you even though the product matches your order you are still welcome to return it. In this case, the buyer is responsible for the return shipping costs to our return center, and we’ll guide you through that process once you reach out.
At FilmsJackets.com, your satisfaction isn’t just a promise it’s a commitment. For all return, refund, or exchange requests, simply email filmsjackets@gmail.com, and our team will be ready to assist you with care and attention.
At FilmsJackets.com, we understand that sometimes plans change. If you decide to cancel your order, we’re here to assist you. Since each jacket is handcrafted specifically for you, cancellations do involve a 10% processing fee, which helps cover production reservation and handling costs.To cancel an order, simply email us at filmsjackets@gmail.com with your order number. Our team will guide you through the next steps and ensure the process is smooth and hassle free.
We value your time and trust, and we’re committed to making sure your experience whether you go through with your order or decide to cancel, feels fair, transparent, and supported.
At FilmsJackets.com, we believe refunds should be simple and stress free. When a refund is approved, we process it using the same payment method you used at checkout. Whether you paid through PayPal, debit card, or credit card, your refund will be sent back through that channel, ensuring a smooth and secure transaction.If you prefer, we’re also happy to offer you a coupon code or a special discount for your next purchase. Many of our customers choose this option as a way to get extra value on a future order while staying part of the FilmsJackets community.
Either way, your satisfaction comes first and we’ll work with you to make sure the refund process is convenient and straightforward.
At FilmsJackets.com, we understand how exciting it is to wait for something you’ve personally selected. Our standard delivery time is usually between 13 to 15 days from the date of order. Since each jacket is handcrafted and shipped internationally, this timeline covers both production and shipping. If your order hasn’t arrived within 15 days, don’t worry we’re here to help. Simply send us an email at filmsjackets@gmail.com with your order number, and our support team will immediately check the status of your delivery and update you.
We’re committed to making sure your jacket reaches you safely, and if there’s ever a delay, you’ll never be left in the dark. Your patience is appreciated, and we’ll always keep communication open until your order is in your hands.
At FilmsJackets.com, quality is at the heart of everything we do. Every jacket is handcrafted with care, but in rare cases, an item may arrive with a defect. If that happens, we’re fully committed to fixing it quickly and without hassle. If you receive a defective jacket, simply email us at filmsjackets@gmail.com with clear photos of the issue. Once we review the images, we’ll arrange a free exchange so you receive a flawless replacement.
Your satisfaction is our priority, and we’ll make sure you get the quality you expected because at FilmsJackets.com, we believe every customer deserves to wear perfection.
At FilmsJackets.com, we take pride in delivering exactly what we promise. However, if you receive a jacket that doesn’t match the description whether it’s the wrong design, color, or style we’re here to make it right. All you need to do is email us at filmsjackets@gmail.com with a few clear photos of the product and a brief explanation of what’s different from your order. Once we receive the images and details, we’ll verify the issue and arrange for a prompt exchange to ensure you receive the correct item.
Our goal is to make sure you get exactly what you ordered because when you shop with FilmsJackets.com, you’re not just buying a jacket, you’re buying an experience. And we stand behind that promise.
At FilmsJackets.com, we know how important the perfect fit especially when you’re ordering a jacket you truly love. That’s why we encourage every customer to carefully check our size chart before placing an order. Our jackets follow regular US sizing standards, making it easier to select the right size for you.
However, if you’re tall, in between sizes, or simply chose the wrong fit, don’t worry. We’re here to help. If your jacket arrives and the size isn’t quite right, we’ll gladly arrange an exchange to get you the perfect fit. Your satisfaction matters more than anything, and we’re committed to making sure you feel great in your FilmsJackets.com piece.
At FilmsJackets.com, we take pride in crafting jackets that are more than just clothing they’re personalized fashion statements. Because of this, custom made jackets and made to measure orders are final and cannot be refunded or exchanged. These pieces are uniquely tailored to your specifications, which means they are crafted exclusively for you and cannot be resold or repurposed for others.
Additionally, if a customer orders two similar or identical products at the same time, the return and exchange option will not apply. This is to maintain fairness and protect against misuse, as placing multiple orders with the intent of keeping just one is not aligned with our handcrafted production model. Our jackets are not mass produced for trial and error purchases, but carefully made upon request to avoid waste and ensure true craftsmanship.
We kindly ask that you choose carefully when placing your order, especially for custom sizes or personalized selections. Our team is always here to help guide you through sizing, style options, or any pre purchase questions to make sure you get exactly what you want the first time.
For assistance or further inquiries, feel free to reach out to filmsjackets@gmail.com. We’re here to support you every step of the way.