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Common purchase queries answered
Orders and Shipping
Each jacket is made to order. Delivery usually takes about 10 to 13 working days in total. Your parcel may arrive sooner.
You can create an account at checkout. Just choose to check out as a registered customer instead of a guest.
Email us at support@filmsjackets.com as soon as possible. We cannot guarantee a change once production or dispatch has started.
We email you tracking details once your parcel has shipped. Our delivery partner may also send updates by email and text, so please give an active email address and mobile number when you order.
No. We do not store full card numbers on our website. Payments are handled securely by our payment providers.
Prices shown at checkout are what you pay us. Any import duties, taxes or customs fees charged by your country are paid by you.
We deliver worldwide. Delivery charges, where they apply, are shown before you place your order.
Yes, we normally send your order in a single package.
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If you need to swap an item.
Returns and Exchanges
You can return a standard size order from anywhere in the world within 14 days, starting the day after delivery. The jacket must be unworn, with all tags attached and in its original packaging. You pay the return postage and must use a tracked service. We allow one size exchange per order. Read our full Returns and Exchanges Policy.
Please email support@filmsjackets.com within 48 hours of delivery with your order number, a short description and photos of the item you received. We will put it right and cover reasonable return costs.
Please email support@filmsjackets.com within 48 hours of delivery with your order number, a short description and photos of the damage. We will repair, replace or refund as the law requires.
Email support@filmsjackets.com within 14 days of delivery and we will send you the return address. Please do not send returns to our registered office.
Email us at support@filmsjackets.com. We prefer email because it gives us both a written record.
Email us at support@filmsjackets.com as soon as possible. We cannot guarantee a change once production or dispatch has started.
You can change or cancel your order free of charge within 48 hours of placing it. After that, your jacket goes into production. Once your order has shipped it cannot be cancelled, but you can still return it under our Returns Policy.
Yes. Email us at support@filmsjackets.com and we will let you know if we can make it for you.