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Return & Exchange Policy

We are committed to providing a smooth and hassle-free exchange & return process, we offer our customers 30 days exchange & return policy.



REFUND AND EXCHANGE PROCESS: 

  1. Product should be unused according to what was shipped in packaging or original factory condition.

  2. Don't Remove TAGS.

  3. If the buyer chose the wrong size and it is not fit, it is only for EXCHANGE NOT FOR RETURN or REFUND.

  4. For an Exchange purpose just email us at filmsjackets@gmail.com with order number and desired size.

  5. In case of mismatched product buyers can ask for refund or exchange but buyer is responsible to send photos at filmsjackets@gmail.com. 

  6. If the product gets damaged in transit then buyers can ask for full refund or exchange free of charge by sending email at filmsjackets@gmail.com.

  7. If Buyer doesn't like it after receiving the product then the buyer is responsible for shipping back to the seller return center address and buyer will be liable for postage Charges.



ORDER CANCELLATION:

  1. Order cancellation fee is 10% of actual paid amount.

  2. If you wish to Cancel an order Then email at filmsjackets@gmail.com with the order number.


REFUND PAYMENT OPTIONS: 

  1. Same payment method used, whether PayPal or debit / credit card payment.

  2. Coupon Code or Discount on next purchase.


MERCHANDISE IS NOT RECEIVED: 

We take 13 to 15 days to deliver. Please wait at least 15 days then You can write an email with an order number to check status. Email us at filmsjackets@gmail.com


DEFECTIVE MERCHANDISE : 

Email Photos of defective merchandise that you received. We will Exchange it, email us at filmsjackets@gmail.com.


MERCHANDISE NOT AS DESCRIBED: 

Email us photos of merchandise with a brief description of the difference. We will Exchange it, email us at filmsjackets@gmail.com.


SIZE DOES NOT FIT: 

It's mandatory to check our size chart before placing the order.

We do regular US sizes, If you are Tall and choose the wrong size no problem, we will exchange.


NON REFUNDABLE NOR EXCHANGEABLE:

  1. Custom made jackets (Made to measure) are non-refundable in any case.

  2. In case the customer selects two similar products at a single time, the return and exchange offer will not be valid. Hence it will also restrict the resale value generation practice for ordering different products for the purpose of trial and selecting only one.